\nKey Facts<\/p>
LONDON--(BUSINESS WIRE)--Smartstream, a trusted data solutions provider for leading global financial institutions and enterprises, today announced the availability of Smart Agents, its agentic AI solution designed for bank operations. Proven in Tier 1 pilot deployments and natively integrated with Smart Reconciliations, it can be deployed immediately without changes to client infrastructure and is purpose built for regulated environments.<\/p>
\nFinancial institutions dedicate up to 70% of operational effort to exception workflows fragmented across disconnected systems. Smart Agents transforms this dynamic: instead of analysts going to the data, the data comes to them, surfacing only the workflow steps that require human action, while everything else is handled autonomously end-to-end. This includes counterparty and internal communications that eliminate the manual effort consuming significant operational time.<\/p>
\nThomas Steinborn, Chief Product and Technology Officer, Smartstream, commented: \u201cThe Pilot results demonstrate a 97% reduction in investigation time per exception, from 14 minutes manually to 30 seconds, which proved what the industry needed to see. Autonomous back-office operations are not a future ambition, they are a present reality. What makes Smart Agents unique is the combination of two knowledge sources no generic AI can match: the institutional knowledge our clients have built within their own operations, and the deep domain expertise Smartstream has developed in financial services. The intelligence only compounds over time.\u201d<\/p>
\n\"Leading institutions are projecting 50\u201370% automation in year one. Every action is fully logged for audit and regulatory compliance, and configurable human-in-the-loop approvals ensure analysts remain in command of higher-risk decisions. As Smart Agents executes workflows, it continuously observes and learns from user decisions, automatically enhancing automation over time. The result is a back office where operational knowledge accumulated over years is preserved and compounded rather than lost to attrition, getting smarter, faster, and more resilient with every passing day,\" he concluded.<\/p>
\nJaney Speed, Analyst, Celent, commented: \u201cAgentic AI is starting to move on from a theoretical concept to a measurable operational reality in banking back offices. Our research highlights that financial institutions are under pressure to automate exception-heavy workflows for reconciliations, cash breaks, settlement investigations, and where manual processes are costly and error-prone. The institutions making the most progress are those deploying purpose-built solutions that preserve audit integrity and ensure human oversight is embedded in the workflow. Agentic technology is very much here, and its adoption is only going to accelerate.\u201d<\/p>
\nAvailable in both assistive and autonomous operating modes, Smart Agents gives institutions the flexibility to apply the right level of automation for each workflow. Every action is explainable step-by-step, with complete data privacy, enabling firms to scale AI adoption with confidence and in full compliance with internal governance requirements.<\/p>
\nABOUT SMARTSTREAM<\/p>
\nSmartstream unlocks trusted, intelligent data insights \u2013 clearly, consistently, and without compromise.<\/b><\/p>
\nsmart.stream<\/b><\/a><\/p> \nShamira Alidina<\/b>