{"id":15187,"date":"2026-06-03T11:00:00","date_gmt":"2026-06-03T09:00:00","guid":{"rendered":"http:\/\/stocks-future.com\/?guid=0a903ae1ad2d17200985ba840fa26e62"},"modified":"2026-06-03T11:00:00","modified_gmt":"2026-06-03T09:00:00","slug":"broadvoice-launches-goengage-and-ai-analyst-bringing-voice-ai-and-conversational-insights-to-gocontact","status":"publish","type":"post","link":"https:\/\/stocks-future.com\/?p=15187","title":{"rendered":"Broadvoice Launches GoEngage and AI Analyst, Bringing Voice AI and Conversational Insights to GoContact"},"content":{"rendered":"

\nNew AI capabilities mark the next evolution of Broadvoice\u2019s unified brand, bringing autonomous voice handling and real-time decision support to contact centers worldwide<\/i><\/p><\/a><\/a>

LOS ANGELES--(BUSINESS WIRE)--#AIAnalyst<\/a>--Broadvoice<\/a>, a leader in AI-powered customer experience solutions, today announced GoEngage<\/b> and AI Analyst<\/b>, two new AI capabilities for GoContact.<\/p>

\nGoEngage automates inbound voice interactions with a natural, human-like cadence. AI Analyst gives contact center leaders instant answers to operational questions without waiting for reports or dashboards. Together, they mark a major milestone in Broadvoice\u2019s AI strategy and the next stage in its unified brand evolution.<\/p>

\n\u201cThe future of customer experience isn't just AI that answers questions\u2014it's AI that understands, acts, and advises,\u201d said Broadvoice Chief Product Officer Gurdip Jande. \u201cWith GoContact AI, organizations can automate customer interactions, execute business workflows, seamlessly escalate to human experts with full context, and equip every supervisor with an AI Analyst that transforms data into decisions. That's how we help businesses deliver exceptional customer experiences at scale.\u201d<\/p>

\nGoEngage: AI Voice Automation for Inbound Conversations<\/b><\/p>

\nBuilt on speech-to-speech technology, GoEngage processes audio directly to catch tone, interruptions, and natural pauses, then responds with human-like fluidity. Callers explain what they need in their own words, and GoEngage handles the request. When conversations need a human, it passes full interaction history for a contextual handoff.<\/p>

\nAI Analyst: Ask Your Contact Center What\u2019s Happening<\/b><\/p>

\nAI Analyst gives CX leaders a conversational way to explore performance in plain language and get insights based on their data.<\/p>

\nLeaders can ask: \u201cWhat caused the increase in escalations today?\u201d or \u201cWhich queues are most at risk of missing service levels?\u201d<\/p>

\nTwo Decades of Conversations: Now With AI<\/b><\/p>

\nBoth products extend a CX platform already serving healthcare, financial services, and growing enterprises across North America, EMEA, and Latin America. Broadvoice research has found that customers see up to a 250% return on contact center AI investments.<\/p>

\n\u201cBroadvoice was built on the belief that conversations matter,\u201d said Jim Murphy, CEO of Broadvoice. \u201cTwenty years later, that hasn\u2019t changed. What has changed is what technology can do inside those conversations. With GoEngage and AI Analyst, we\u2019re helping businesses use AI to answer more customer needs, understand what\u2019s happening across their operation, and deliver experiences at scale.\u201d<\/p>

\nAbout Broadvoice<\/b><\/p>

\nFounded in 2006, Broadvoice has spent two decades helping businesses communicate more clearly, first as a cloud communications pioneer, and now as an AI-powered customer experience company. Through its b-hive and GoContact platforms, Broadvoice delivers UCaaS, contact center, omnichannel engagement, and AI solutions to organizations across North America, EMEA, and Latin America. Learn more at broadvoice.com<\/a>.<\/p> Contacts<\/b>

\nMedia Contact<\/b>Annie McNutt<\/i>Director of Content<\/i>anniem@broadvoice.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"

New AI capabilities mark the next evolution of Broadvoice\u2019s unified brand, bringing autonomous voice handling and real-time decision support to contact centers worldwideLOS ANGELES–(BUSINESS WIRE)–#AIAnalyst–Broadvoice, a leader in AI-powered custo…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15187","post","type-post","status-publish","format-standard","hentry","category-infos-businesswire"],"_links":{"self":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/15187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15187"}],"version-history":[{"count":1,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/15187\/revisions"}],"predecessor-version":[{"id":15188,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/15187\/revisions\/15188"}],"wp:attachment":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}