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<\/a><\/a>\n\u201cOur platform is our product. Grafana Cloud gives us one place to see everything \u2014 and the AI tools to act on it fast.\u201d \u2013 Daniel Lucas, CTO, PointsBet<\/p>
\nGrafana Cloud was selected for its ability to deliver:<\/p>
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- \nUnified Observability Across Every Data Source<\/b>: PointsBet\u2019s proprietary platform spans real-time odds calculation, player account management, front-end apps, and a custom-built betting engine, all generating high-volume telemetry from multiple sources. With Grafana Cloud, PointsBet can ingest and correlate metrics, logs, traces, and profiles in a single open platform, ending the fragmentation that slows incident response. Built on OpenTelemetry<\/a> and open source foundations including Grafana Loki<\/a>, Grafana Tempo<\/a>, and Prometheus<\/a>, there\u2019s no vendor lock-in \u2014 just a unified view of the stack. This flexibility is what enables PointsBet\u2019s shift toward a true service ownership model: engineering teams can now observe, understand, and act on what they build.<\/li>\n
- \nAI That\u2019s Actually Useful<\/b>: Grafana Assistant<\/a> gives PointsBet engineers a context-aware AI co-pilot for investigation and troubleshooting, letting them query telemetry in natural language, navigate dashboards, and trace issues to root cause without deep expertise in PromQL, LogQL, or TraceQL. Now generally available in Grafana Cloud, Grafana Assistant can run multi-step incident investigations, generate and refine queries on the fly, and surface the right data at the right moment \u2014 keeping every action inside the tools teams already use. For a business where live betting windows close in seconds, reducing time-to-resolution isn\u2019t a nice-to-have; it\u2019s a competitive edge.<\/li>\n
- \nApplication Observability That Empowers Developers<\/b>: Grafana Cloud Application Observability<\/a> provides PointsBet\u2019s teams with end-to-end visibility into how their services perform \u2014 surfacing service dependency maps, latency hotspots, and the customer impact of every change. By connecting distributed traces, metrics, and logs in a unified view, Application Observability helps teams understand not just that something broke, but why and who is affected.<\/li>\n<\/ul>
\n\u201cObservability used to mean drowning in dashboards, alert noise and waiting for someone else to tell you what\u2019s on fire,\u201d said Saurabh Vyas, Head of SRE, PointsBet. \u201cWe chose Grafana Cloud because it brings technology and commercial teams together on the single view building autonomous value streams \u2014 and Grafana Assistant means our engineers spend less time asking \u2018what\u2019s wrong\u2019 and more time fixing it. It enables the shift from reactive firefighting to teams that genuinely own their services end to end and that helps us build a platform our customers can reliably bet on.\u201d<\/p>
\n\"Real-time platforms at scale are some of the hardest systems to operate \u2014 every component has to perform under pressure, and every signal matters when something goes wrong,\" said Anthony Woods, co-founder, Grafana Labs. \"PointsBet's engineering team has built a sophisticated platform, and we're proud to give their engineers the observability foundation they need to operate it. Open, AI-powered, and built to cut through complexity \u2014 that's exactly what Grafana Cloud is for.\"<\/p>
\nLearn more:<\/b><\/p>
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- \nExplore Grafana Cloud Application Observability<\/a><\/li>\n
- \nGet started with Grafana Assistant<\/a><\/li>\n
- \nLearn about AI and observability in Grafana Cloud<\/a><\/li>\n<\/ul>
\nAbout PointsBet\n
\nAbout Grafana Labs\n
- \nGet started with Grafana Assistant<\/a><\/li>\n
- \nAI That\u2019s Actually Useful<\/b>: Grafana Assistant<\/a> gives PointsBet engineers a context-aware AI co-pilot for investigation and troubleshooting, letting them query telemetry in natural language, navigate dashboards, and trace issues to root cause without deep expertise in PromQL, LogQL, or TraceQL. Now generally available in Grafana Cloud, Grafana Assistant can run multi-step incident investigations, generate and refine queries on the fly, and surface the right data at the right moment \u2014 keeping every action inside the tools teams already use. For a business where live betting windows close in seconds, reducing time-to-resolution isn\u2019t a nice-to-have; it\u2019s a competitive edge.<\/li>\n