{"id":20836,"date":"2026-06-15T14:44:00","date_gmt":"2026-06-15T12:44:00","guid":{"rendered":"http:\/\/stocks-future.com\/?guid=4dd1b8920ea12c9b9a13950cee5311e3"},"modified":"2026-06-15T14:44:00","modified_gmt":"2026-06-15T12:44:00","slug":"latinia-identifies-a-growing-governance-gap-in-critical-banking-communications","status":"publish","type":"post","link":"https:\/\/stocks-future.com\/?p=20836","title":{"rendered":"Latinia Identifies a Growing Governance Gap in Critical Banking Communications"},"content":{"rendered":"

\nNew industry perspective argues that banks have established governance frameworks for fraud and cybersecurity but lack equivalent control for payments and customer-facing communications tied to critical financial events.<\/i><\/p><\/a><\/a><\/a><\/a>

BARCELONA, Spain--(BUSINESS WIRE)--#digitalbanking<\/a>--Latinia<\/a>, a provider of real-time decisioning and communication technologies for financial institutions, today released a new industry perspective examining what it describes as a growing governance gap in banking: the management of critical customer communications associated with financial events.<\/p>

\nAs banks continue investing in operational resilience, cybersecurity and digital transformation initiatives, fraud prevention and customer-facing communications have become increasingly important to both customer experience and risk management. Fraud alerts, payment notifications, authentication messages, card activity alerts and service disruption communications now play a direct role in customer trust<\/a>, security and operational effectiveness.<\/p>

\nYet according to Latinia, many institutions continue to manage these communications through fragmented infrastructures built over years of application-specific projects, channel deployments and third-party integrations.<\/p>

\n\u201cFinancial institutions are extremely focused on having mature governance frameworks for risk management and cybersecurity,\u201d said Marc Alc\u00f3n, CEO at Latinia, \u201cbut when it comes to something as critical as payments and customer communications<\/a> -trust- linked to critical banking events, many organizations still operate through disconnected processes, duplicated logic and limited end-to-end visibility. We are currently delivering 0.0x in processing time for critical alerts\u201d.<\/p>

\nThe company argues that this fragmentation creates operational challenges that extend beyond message delivery. As communication volumes increase and customer expectations continue to rise, banks face growing pressure to ensure consistency, traceability, resilience and accountability across every customer interaction.<\/p>

\nThe issue is becoming more relevant as real-time payments, digital banking adoption and fraud prevention initiatives<\/a> continue to accelerate. Customers increasingly expect immediate, accurate and contextual communications whenever significant financial events occur.<\/p>

\nAt the same time, institutions must manage multiple communication channels, external providers, business applications and regulatory requirements while maintaining service continuity and operational control.<\/p>

\nAccording to Latinia, this evolution is driving the emergence of what the company describes as Critical Event Governance<\/a>: a governance framework focused on the decisions, controls, traceability and delivery processes surrounding customer communications triggered by important financial events.<\/p>

\nRather than viewing communications as a downstream messaging function, the framework treats them as an operational layer requiring the same degree of oversight and resilience applied to other critical banking processes.<\/p>

\n\u201cThe question is no longer whether a bank can send a message,\u201d added Alc\u00f3n, \u201cthe question is whether the institution can govern the entire decision and delivery process surrounding a critical customer communication.\u201d<\/p>

\nLatinia believes that as financial institutions continue modernizing their technology architectures, governance of critical customer communications will become an increasingly important component of operational resilience, customer trust and digital banking strategy.<\/p>

\nAbout Latinia<\/i><\/b><\/p>

\nLatinia is a decision-centric banking software company that helps financial institutions govern critical customer communications associated with real-time banking events. Its technology enables banks to analyze transactional activity, execute business decisions in real time, and ensure resilient, traceable delivery of critical customer interactions across digital channels.<\/i><\/p>

\nFounded in 2000, Latinia serves more than 30 financial institutions across Europe, the United Kingdom, Latin America and Central America. The company\u2019s platforms support over 170 million banking customers and help institutions accelerate time-to-market, improve operational resilience and enhance customer engagement through real-time decisioning and critical event governance. The company enables financial institutions to transform banking events into secure, traceable and measurable customer experiences.<\/i><\/p> Contacts<\/b>

\nPress<\/i><\/b>Oriol Ros (Corporate Development) \u2013 oros@latinia.com<\/a><\/i><\/p>","protected":false},"excerpt":{"rendered":"

New industry perspective argues that banks have established governance frameworks for fraud and cybersecurity but lack equivalent control for payments and customer-facing communications tied to critical financial events.BARCELONA, Spain–(BUSINESS WIR…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20836","post","type-post","status-publish","format-standard","hentry","category-infos-businesswire"],"_links":{"self":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/20836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20836"}],"version-history":[{"count":1,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/20836\/revisions"}],"predecessor-version":[{"id":20837,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/20836\/revisions\/20837"}],"wp:attachment":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}