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<\/a><\/a>\nPurpose-built for the demands of high-trust, relationship-driven community banking, Glia AI Outreach helps banks and credit unions proactively connect with customers and members through outbound voice and SMS messages regarding important financial moments \u2014 CD renewals, loan payment reminders, new account opportunities and more.<\/p>
\n\u201cFor many community financial institutions, proactive outreach is difficult to scale,\u201d said Justin DiPietro<\/a>, Glia\u2019s chief strategy officer and co-founder. \u201cTeams are stretched thin, and manual outreach takes time they don\u2019t have. Predictive dialers don\u2019t fully solve the problem because they consume valuable frontline capacity while delivering low contact rates, with as many as 80% of calls going unanswered or landing in voicemail. As a result, many regional and community institutions decide it\u2019s just not practical to consistently engage customers and members before key opportunities or risks emerge.\u201d<\/p> \nGlia AI Outreach leverages a range of AI agents trained for high-impact banking scenarios where proactive outreach can benefit both the customer and the institution. The solution can initiate outbound conversations automatically, answer common questions in real time, handle objections and seamlessly transfer qualified opportunities to human representatives with full conversational context preserved:<\/p> \nGlia AI Outreach enables customer care teams to capture their outbound opportunities without adding headcount, keeping frontline teams available to focus on the personal relationships and trusted guidance community institutions are known for \u2014 even as consumers increasingly expect the convenience, responsiveness and always-on experiences offered by megabanks and fintechs.<\/p> \n\u201cCommunity banks and credit unions already have the advantage consumers want most: trusted relationships,\u201d DiPietro said. \u201cBut institutions need a way to scale those relationships as customer expectations continue rising. Glia AI Outreach helps financial institutions combine the personal service they\u2019re known for with the proactive, always-on engagement consumers expect today so they can thrive amidst increased competition.\u201d<\/p> \nUnlike generic AI solutions, Glia AI Outreach is built specifically for the operational, compliance and trust requirements of banking. The solution is powered by Glia\u2019s agentic framework, which continuously pairs institutional knowledge with agentic AI to deliver a Banking AI Operating System that improves customer interactions across both AI and human engagement.<\/p> \nGlia AI Outreach also includes the company\u2019s broader banking AI safeguards, including Glia\u2019s contractual guarantee against AI hallucinations and prompt injections. The solution builds on the company\u2019s broader mission to help community and regional financial institutions grow without losing the personal touch that sets them apart.<\/p>\n