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<\/a><\/a>\nA survey<\/a> of more than 600 U.S. drivers shows that nearly half (47%) of respondents want the ability to purchase snacks, beverages and everyday essentials directly at the fuel pump or EV charger. This marks the rise of Order at the Pump<\/a> \u2013 the \u2018Amazon\u2011ification\u2019 of the forecourt, where every pump is expected to behave like a drive\u2011thru without the lane, the window or the wait. What used to be a quick errand is becoming a near\u2011instant interaction.<\/p> \nBut the story doesn\u2019t end with speed. It begins with an interesting contradiction. Even as drivers look to bypass the store, they are not abandoning what the store provides. They want fewer steps, fewer delays and fewer interactions \u2013 but still expect the stop to feel rewarding, personal and worth returning to. Customers are separating the transaction from the experience and expecting both to be delivered in new ways.<\/b><\/p> \nThis duality builds directly on Vontier\u2019s earlier research<\/a>, which found that frequent visitors are motivated by identity \u2013 by feeling known, recognized and at home. The new findings show that identity and efficiency are not competing forces, but complementary expectations that C\u2011store operators must address. Today's consumers expect operators to cater to two distinct types of visits seamlessly:<\/p> \nThe operators who win will deliver both.<\/p> \nSpeed remains non-negotiable. Over 90% of drivers spend less than ten minutes on site, and 44% spend fewer than five. Reliability is equally decisive: seven in ten drivers say dependable payment and fueling systems are extremely important in determining where they return.<\/p> \nSimultaneously, small, immediate rewards are rising in importance. More than half of drivers say free coffee or snacks make a loyalty program more appealing, with even stronger responses among Millennials and Gen Z. This dopamine perk <\/b>signals that emotional rewards are becoming the new battleground for loyalty.<\/p> \nTaken together, these trends point to a new model of convenience retail in which the forecourt becomes the primary interface for the entire visit:<\/p> \n\u201cDrivers are setting a new standard for routine stops,\u201d said Mark Morelli, CEO of<\/b> Vontier<\/b>. \u201cThey expect the same speed and simplicity they get from digital experiences but still respond to the small details that make an in-store visit feel rewarding. The opportunity for retailers is to deliver both \u2013 fast, seamless transactions alongside experiences that customers actually look forward to.\u201d<\/p> \nThe survey findings illustrate how these expectations are reshaping convenience store loyalty across visit behavior, transaction flow and rewards.<\/p> \nVontier\u2019s portfolio of convenience retail and mobility technologies helps operators meet these expectations by connecting transactions, payments and loyalty across the forecourt and in\u2011store environment. By reducing friction at the pump and charger while enabling integrated rewards, Vontier solutions allow retailers to deliver faster visits without losing the elements that create repeat behavior.<\/p> \nAs convenience retail continues to evolve, the operators who succeed will be those who can resolve the central tension of the modern visit: making it shorter, simpler and more rewarding at the same time.<\/b><\/p> \nAbout Vontier<\/b><\/p> \nVontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier powers the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation worldwide. Additional information about Vontier is available on the Company\u2019s website at www.vontier.com<\/a>.<\/p> \nMedia Contact:<\/b>\n
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