{"id":25724,"date":"2026-06-24T20:07:00","date_gmt":"2026-06-24T18:07:00","guid":{"rendered":"http:\/\/stocks-future.com\/?guid=3ccd0f2384a2411c9f49b25179a2e028"},"modified":"2026-06-24T20:07:00","modified_gmt":"2026-06-24T18:07:00","slug":"verint-celebrates-customers-delivering-measurable-ai-outcomes-at-engage-2026","status":"publish","type":"post","link":"https:\/\/stocks-future.com\/?p=25724","title":{"rendered":"Verint Celebrates Customers Delivering Measurable AI Outcomes at Engage 2026"},"content":{"rendered":"<p>LAS VEGAS--(BUSINESS WIRE)--<a href=\"https:\/\/twitter.com\/hashtag\/AI?src=hash\" >#AI<\/a>--<b>ENGAGE 2026 <\/b>\u2014<b> <\/b><a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.verint.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Verint%26%23174%3B&amp;index=1&amp;md5=69cf549ac9b5eede7db60feef74ebce0\" rel=\"nofollow\" shape=\"rect\">Verint<sup>\u00ae<\/sup><\/a> recognized Global Customer Award winners driving real business impact during <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.verintengage.com%2Fevent%2Fvegas26%2Fsummary&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Engage+2026&amp;index=2&amp;md5=a3498d6553183ef52153f56e8650e475\" rel=\"nofollow\" shape=\"rect\">Engage 2026<\/a>. These awards acknowledge organizations pushing AI beyond pilots and into real-world use.<\/p><br\/><a href=\"https:\/\/mms.businesswire.com\/media\/20260624278238\/en\/2838600\/5\/Verint_Logo_on_white.jpg\"><img src=\"https:\/\/mms.businesswire.com\/media\/20260624278238\/en\/2838600\/22\/Verint_Logo_on_white.jpg\" \/><\/a><br\/><a href=\"https:\/\/mms.businesswire.com\/media\/20260624278238\/en\/2838600\/5\/Verint_Logo_on_white.jpg\"><img src=\"https:\/\/mms.businesswire.com\/media\/20260624278238\/en\/2838600\/21\/Verint_Logo_on_white.jpg\" \/><\/a><p>\nThe companies celebrated at Engage 2026 are setting the bar for AI in the contact center while much of the industry is still spending heavily on AI without improving key metrics. These winners moved AI into production workflows, tied it to specific business goals and delivered measurable outcomes in customer experience, agent capacity and self-service resolution.<\/p><p>\nSubmissions were evaluated against documented business results and awarded in categories tied to measurable outcomes.<\/p><p>\nThe 2026 winners:<\/p><p>\n<b>Excellence in Elevating Experience<\/b><\/p><ul class=\"bwlistdisc\">\n<li>\nPLATINUM: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aetnacvshealth.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Aetna%2C+a+CVS+Health+Company&amp;index=3&amp;md5=80af45744ccbe571836851c457c07fd1\" rel=\"nofollow\" shape=\"rect\">Aetna, a CVS Health Company<\/a> \u2013 Beth Linthicum<\/li>\n<li>\nPLATINUM: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.navyfederal.org%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Navy+Federal+Credit+Union&amp;index=4&amp;md5=1081e92a06121f5bd11bfb40555de949\" rel=\"nofollow\" shape=\"rect\">Navy Federal Credit Union<\/a> \u2013 Brian Burgess<\/li>\n<li>\nGOLD: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.progressive.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Progressive&amp;index=5&amp;md5=61738263003803a118ed933741fe27ce\" rel=\"nofollow\" shape=\"rect\">Progressive<\/a> \u2013 Shannon Early<\/li>\n<li>\nSILVER: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.popular.com%2Fen%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Banco+Popular+Puerto+Rico&amp;index=6&amp;md5=fae6f6b5c5fde2e731d47f5ec08f0bb9\" rel=\"nofollow\" shape=\"rect\">Banco Popular Puerto Rico<\/a> \u2013 Gabriela Diaz<\/li>\n<\/ul><p>\n<b>Increased Agent Capacity<\/b><\/p><ul class=\"bwlistdisc\">\n<li>\nPLATINUM: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.thecignagroup.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=The+Cigna+Group&amp;index=7&amp;md5=460a4823aea120d56c83d1f2b938e217\" rel=\"nofollow\" shape=\"rect\">The Cigna Group<\/a> \u2013 James Higley<\/li>\n<li>\nGOLD: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.navyfederal.org%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Navy+Federal+Credit+Union&amp;index=8&amp;md5=cbb75cff1854a7d13382d181a21cbca2\" rel=\"nofollow\" shape=\"rect\">Navy Federal Credit Union<\/a> \u2013 Jeffrey Bretana<\/li>\n<li>\nSILVER: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.amnhealthcare.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=AMN+Healthcare&amp;index=9&amp;md5=3df59ca00f6b089004716fe897c2fab4\" rel=\"nofollow\" shape=\"rect\">AMN Healthcare<\/a> \u2013 Callie Lewis<\/li>\n<\/ul><p>\n<b>Accelerated Insights with AI<\/b><\/p><ul class=\"bwlistdisc\">\n<li>\nPLATINUM:<a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.newyorklife.com%2Fgroup-benefit-solutions&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=New+York+Life+Group+Benefit+Solutions&amp;index=10&amp;md5=8f2ae2ce9ef84c438b7f29cb8964ef1a\" rel=\"nofollow\" shape=\"rect\"> New York Life Group Benefit Solutions<\/a> \u2013 Steve McCoy and Jose Abad Galindo<\/li>\n<li>\nGOLD: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.mscdirect.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=MSC+Industrial+Supply&amp;index=11&amp;md5=30eac6f95f994c794cead346c9f5db96\" rel=\"nofollow\" shape=\"rect\">MSC Industrial Supply<\/a> \u2013 MSC Workforce Optimization Team<\/li>\n<li>\nSILVER: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.wcb.ab.ca%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=WCB+Alberta&amp;index=12&amp;md5=43bf030bfb5121aea5ab48fd34beedf5\" rel=\"nofollow\" shape=\"rect\">WCB Alberta<\/a> \u2013 Allison Peterson and Natalie Zarowny<\/li>\n<\/ul><p>\n<b>Supercharged Self-Service<\/b><\/p><ul class=\"bwlistdisc\">\n<li>\nPLATINUM: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.columbiabank.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Columbia+Bank&amp;index=13&amp;md5=283c847bde04e5e024303b46e389ba0f\" rel=\"nofollow\" shape=\"rect\">Columbia Bank<\/a> \u2013 Laura Green<\/li>\n<li>\nGOLD: A national multiline insurance agency<\/li>\n<li>\nSILVER: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.greenshield.ca%2Fen-ca&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=GreenShield&amp;index=14&amp;md5=15d0887464971d80bdb878b455878abf\" rel=\"nofollow\" shape=\"rect\">GreenShield<\/a> \u2013 Stephen Blair<\/li>\n<\/ul><p>\n<b>Extraordinary Innovation<\/b><\/p><ul class=\"bwlistdisc\">\n<li>\nPLATINUM: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.bt.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=BT+Group&amp;index=15&amp;md5=e5b1bb18184116d17dd8a65e35ca03dd\" rel=\"nofollow\" shape=\"rect\">BT Group<\/a> \u2013 Anthony Cass<\/li>\n<li>\nGOLD: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.enel.cl%2Fes.html&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Enel&amp;index=16&amp;md5=2f2371e8dec1d056bedc3b36b693113d\" rel=\"nofollow\" shape=\"rect\">Enel<\/a> \u2013 Gabriel Grande<\/li>\n<li>\nSILVER: <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sanfordhealth.org%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Sanford+Health&amp;index=17&amp;md5=d936867c84f7e89a998ecf38f0bd5521\" rel=\"nofollow\" shape=\"rect\">Sanford Health<\/a> \u2013 Sean Vandewalle and Jason Wagner<\/li>\n<\/ul><p>\n\u201cThe conversation in this industry has shifted from 'do you have AI' to 'what is it doing for you,'\u201d said Anna Convery, chief marketing officer at Verint. \u201cThese winners have the answer, and the proof is in their handle time, agent capacity and self-service resolution outcomes.\"<\/p><p>\nLearn more about <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.verintengage.com%2Fevent%2Fvegas26%2Fsummary&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Engage+2026&amp;index=18&amp;md5=c16cb6d87eb53321fe86f3e2a0c6e113\" rel=\"nofollow\" shape=\"rect\">Engage 2026<\/a> and how Verint\u2019s <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.verint.com%2Fverint-customer-engagement-platform%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=AI-powered+solutions&amp;index=19&amp;md5=9dc9105ffe8cd10fd5a047494e8bb0dc\" rel=\"nofollow\" shape=\"rect\">AI-powered solutions<\/a> can provide stronger, faster, measurable outcomes.<\/p><p>\n<b>About Verint<\/b><\/p><p>\nVerint<sup>\u00ae<\/sup> is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world\u2019s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now\u2122 across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company\u2122, is proud to be Certified\u2122 by Great Place To Work<sup>\u00ae<\/sup>. Learn more at <a  href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.verint.com%2F&amp;esheet=54559760&amp;newsitemid=20260624278238&amp;lan=en-US&amp;anchor=Verint.com&amp;index=20&amp;md5=be3351952cf5507debf6e035593ccebc\" rel=\"nofollow\" shape=\"rect\">Verint.com<\/a>.<\/p><p>\nVERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Parent, LP or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.<\/p><br\/> <b>Contacts<\/b> <br\/><p>\n<b>Media Relations<\/b><br\/>Andi Barnett\n<br\/><a  href=\"mailto:andrea.barnett@verint.com\" rel=\"nofollow\" shape=\"rect\">andrea.barnett@verint.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>LAS VEGAS&#8211;(BUSINESS WIRE)&#8211;#AI&#8211;ENGAGE 2026 \u2014 Verint\u00ae recognized Global Customer Award winners driving real business impact during Engage 2026. These awards acknowledge organizations pushing AI beyond pilots and into real-world use.<br \/>\nThe companies cele&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-25724","post","type-post","status-publish","format-standard","hentry","category-infos-businesswire"],"_links":{"self":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/25724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25724"}],"version-history":[{"count":1,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/25724\/revisions"}],"predecessor-version":[{"id":25725,"href":"https:\/\/stocks-future.com\/index.php?rest_route=\/wp\/v2\/posts\/25724\/revisions\/25725"}],"wp:attachment":[{"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=25724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stocks-future.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=25724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}