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<\/a><\/a>\nWith Copilot for Performance Insights, Apromore continues to expand its vision for AI-assisted, data-driven process optimization. Business users can now ask natural-language questions for diagnostic and comparative performance analysis, such as:<\/p>
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- \nWhich region has the slowest claim resolution times, and can this be attributed to higher rework?<\/i><\/li>\n
- \nAre email claims more prone to rework than online ones in Q2 2025?<\/i><\/li>\n
- \nWhere do we have role capacity bottlenecks?<\/i><\/li>\n
- \nFor 2025 Q1 claims with claim value exceeding $10K, which channel experienced the highest rework rate?<\/i><\/li>\n<\/ul>
\nApromore Copilot delivers clear, reproducible answers backed by advanced statistical methods. Organizations can instantly compare performance across regions, channels and product lines, helping executives cut costs, accelerate SLA compliance and scale customer-centric best practices across the enterprise.<\/p>
\nPractical Solutions, Real Results<\/b><\/p>
\nEarly adopters are already seeing measurable gains. One global insurance provider reported a substantial reduction in rework rates within two months of piloting Apromore Copilot for Performance Insights. Another financial services firm used Apromore Copilot to identify best practices across five regions, cutting complaint resolution time and reducing error rates.<\/p>
\n\u201cExecutives don\u2019t want more dashboards, they need answers they can trust,\u201d said Apromore Co-Founder and CPO Prof. Marlon Dumas. \u201cApromore Copilot transforms process optimization into a conversation, so leaders can quickly diagnose what\u2019s wrong, learn from what\u2019s working, and act with speed and confidence.\u201d<\/p>
\nExpanding the Copilot Portfolio<\/b><\/p>
\nSince its introduction in 2024, Apromore Copilot has evolved into a trusted AI assistant, with expanded capabilities tailored to business and operational needs. The portfolio now includes:<\/p>
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- \nCopilot for Process Discovery: <\/b>Streamline \u201cas-is\u201d process discovery and analysis via a natural language and conversional interface.<\/li>\n
- \nCopilot for Simulation: <\/b>Test \u201cwhat-if\u201d scenarios to predict KPI impacts.<\/li>\n
- \nCopilot for Process Optimization: <\/b>Recommend prescriptive actions to prevent KPI breaches.<\/li>\n
- \nCopilot for Performance Insights: <\/b>Benchmark performance and surface hidden best practices.<\/li>\n<\/ul>
\nTogether, these capabilities make enterprise-grade AI-driven process intelligence accessible to non-technical users, enabling business users to navigate models, diagnose compliance risks, and optimize processes simply by asking questions.<\/p>
\nTrusted Innovation, Enterprise-Ready<\/b><\/p>
\nUnlike generic analytics or AI chatbots, Apromore Copilot combines the ease of generative AI with the capabilities of process mining and simulation. Every recommendation is explainable, reproducible, and auditable.<\/p>
\n\u201cAs AI matures, the differentiator isn\u2019t just intelligence, it\u2019s trust. With Copilot for Performance Insights, we\u2019re making AI actionable, auditable, and enterprise-ready,\u201d said Brandee Sanders, Chief Marketing Officer at Apromore.<\/p>
\nWhat\u2019s New in Apromore<\/b><\/p>
\nThe release of Copilot for Performance Insights is part of the latest release of Apromore (version 10.4), which also introduces:<\/p>
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- \nTask Screenshot Capture-and-Replay: Automatically capture and replay user interactions correlated to specific tasks or steps in a process for faster, more accurate and contextualized task analysis.<\/li>\n
- \nProcess Model Syntax & Style Checker: Validate process models automatically for compliance with modeling standards.<\/li>\n<\/ul>
- \nCopilot for Simulation: <\/b>Test \u201cwhat-if\u201d scenarios to predict KPI impacts.<\/li>\n
- \nAre email claims more prone to rework than online ones in Q2 2025?<\/i><\/li>\n