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<\/a><\/a>\nAccording to the NIH<\/a>, approximately 83% of the help provided to older adults in the U.S. comes from family members, friends, or other unpaid caregivers. This means that for most older Americans, a non-clinical caregiver has to solve what happens after the doctor\u2019s appointment: scheduling the right specialists after a stroke, ensuring new medications are filled and taken correctly, arranging durable medical equipment for home after a discharge, organizing meal delivery, navigating a convoluted insurance process (Medicare\/Medicaid), and more. It\u2019s not a clinical problem, it\u2019s a coordination problem that has historically fallen on families with no training or time.<\/p> \n\u201cI watched my aunt\u2014the alpha daughter of our family\u2014break down managing the care for my grandmother with dementia,\u201d said Jenny Lee, co-founder and CEO of Hera. \u201cThis problem hasn\u2019t gone unsolved because of a lack of demand, but because critical caregiving knowledge lives in scattered human experience. While most AI companies are building for the Fortune 500, we\u2019re using frontier technology to bring that expertise to everyday families.\u201d<\/p> \nHera\u2019s AI platform, Juno, encodes tacit, fragmented, and hyper-local healthcare knowledge that has never existed in structured form, for example: which cardiologist has openings next week, how to get additional home care approved through Medicaid, how to leverage eligible community resources. It learns what is available and worth recommending based on thousands of real outcomes for real families. Juno grows more intelligent with every family served, generating a proprietary data asset on what works for those aging at home and their caregivers.<\/p> \n\u201cHealthcare navigation for aging families has remained painfully analog because the most valuable context outside the four walls of the hospital has never been captured in systems,\u201d said Alysaa Co, Partner at BCV. \u201cHera's AI platform doesn\u2019t just surface options\u2014it learns what actually helps families. Jenny and the Hera team bring the rare combination of personal conviction, technical depth, and operational expertise needed from their experience at Headway and Palantir to scale this platform nationally and improve how families access care across the U.S.\u201d<\/p> \nHera is creating a new profession of senior care experts called Heroes, typically nurses and licensed social workers with deep geriatric experience. They manage the non-clinical but essential work of caring for an older adult. Hera works closely with referring physicians at major healthcare systems including Weill Cornell, NYU Langone, Mount Sinai, USC, and UCSF supporting patients once they leave the clinical setting. Eligible Original Medicare beneficiaries and their families access Hera's services at no out-of-pocket cost.<\/p> \n\u201cThe partnership with Hera has been transformative for my clinical practice in geriatric primary care,\u201d said Dr. Lien, Geriatrician at Weill Cornell. \u201cHera\u2019s Heroes have empowered me as a provider to restore a sense of confidence in the physician-patient partnership. The nation is aging and we need innovative solutions to tackle the most challenging issues in aging today.\u201d<\/p> \n\u201cI\u2019ve spent the last four years trying to navigate care for my 82-year-old mother entirely on my own,\u201d says Lance Korman, a Hera customer. \u201cIt was a mess. Now that I have Hera by our side, everything is different. Our Hero coordinates across specialists, checks in on my mother, and even finds us ways to save money. After years of figuring this out the hard way, I still can\u2019t believe this company exists.\u201d<\/p> \nThe company\u2019s goal is to make a Hero available to every family in America that needs one. Hera is hiring - for open roles, visit hellohera.com<\/a>.<\/p> \nAbout Hera<\/b><\/p> \nHera is building a new profession in healthcare to support families caring for aging loved ones at home. Combining human expertise with AI-powered care coordination, Hera helps older adults and caregivers navigate the complex realities beyond the doctor\u2019s office. Hera\u2019s dedicated senior care experts, called Heroes, coordinate care, advocate for families, and help them access critical healthcare and community resources. Hera\u2019s services are covered by insurance for eligible families, making support more accessible to older adults across America. To learn more, visit hellohera.com<\/a>.<\/p>