{"id":33600,"date":"2026-07-09T18:00:00","date_gmt":"2026-07-09T16:00:00","guid":{"rendered":"http:\/\/stocks-future.com\/?guid=431a79c81430e838f6d077294c2596d0"},"modified":"2026-07-09T18:00:00","modified_gmt":"2026-07-09T16:00:00","slug":"hitachi-digital-services-announces-partnership-with-servicenow-to-advance-ai-powered-solution-for-mission-critical-infrastructure-monitoring","status":"publish","type":"post","link":"https:\/\/stocks-future.com\/?p=33600","title":{"rendered":"Hitachi Digital Services Announces Partnership with ServiceNow to Advance AI-powered Solution for Mission-Critical Infrastructure Monitoring"},"content":{"rendered":"

Hitachi Intelligent Infrastructure Monitoring, combined with the ServiceNow AI Platform\u2019s data and analytics capabilities, helps transform real-time operations data into automated action<\/p><\/a><\/a>

DALLAS--(BUSINESS WIRE)--#AI<\/a>--Hitachi Digital Services today announced it has partnered with ServiceNow<\/a> (NYSE: NOW), the AI control tower for business reinvention, to strengthen reliable and efficient management of mission-critical infrastructure. Through this collaboration, the companies will advance Hitachi Intelligent Infrastructure Monitoring (HIIM) \u2014 an AI-driven solution that provides real-time monitoring and remote inspection while enabling a coordinated response across complex operations environments. As part of the broader partnership ecosystem, this collaboration leverages Hitachi Digital Services\u2019 deep operational technology (OT) domain knowledge along with its physical AI and systems integration expertise to help customers connect operational data and enterprise workflows on the ServiceNow AI Platform, enabling teams to act on insights at scale.<\/p>

The combined HIIM and ServiceNow platform supports the vision of HMAX by Hitachi for intelligent solutions that safeguard and enable efficient operations of critical infrastructure. HMAX is a suite of next-generation solutions that brings the power of AI to social infrastructure with capabilities that optimize planning, prediction, and prevention via combined asset intelligence, digital services, and expert support for lifetime infrastructure management. Collectively, such innovations support Hitachi\u2019s mission of tackling the most complex social infrastructure challenges to maximize outcomes and value for clients and society.<\/p>

Mission-critical infrastructure operators across the energy, mobility, and manufacturing sectors face increasing pressure to maintain safety, reliability, and performance amid workforce constraints and operational demands. Operator requirements are made even more challenging when considering the often-disparate systems and subsequent siloed data sources needed to inform necessary, prompt decisions. Further, many organizations are unable to put operations data into action consistently across teams and systems in real time.<\/p>

\u201cThe organizations winning with AI aren't the ones with the most data. They're the ones who can act on it, across teams, in real time, with governance built in. Hitachi Digital Services brings the domain depth to understand what matters in mission-critical environments. ServiceNow provides the platform to turn that expertise into autonomous action, at scale,\u201d said Chris Bedi, ServiceNow chief customer officer and enterprise AI advisor. \u201cFor joint customers in energy, manufacturing, and mobility, closing that gap means moving from reactive response to autonomous resolution. As a result, our customers can expect to reduce risk, protect workers, and keep operations running.\u201d<\/p>

A manufacturer-agnostic technology, HIIM integrates data sourced from video, thermal imaging, IoT sensors, and advanced analytics to deliver continuous visibility into infrastructure health. When combined with ServiceNow Workflow Data Fabric, analytics, and AI-driven workflows, HIIM extends beyond data visibility to drive automated enterprise-wide action that allows operations to:<\/p>