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<\/a><\/a>\nThe report explores how healthcare organizations are increasingly turning to artificial intelligence to address one of the industry\u2019s most persistent operational challenges: interoperability. According to a 2026 Concord Technologies survey highlighted in the report, 64% of hospital leaders believe AI will accelerate interoperability across the healthcare ecosystem, signaling a major shift in how provider organizations are approaching workflow modernization and patient information exchange.<\/p>
\nThe report examines how AI technologies can help healthcare organizations quickly recognize patterns, contextualize information, and extract relevant data from incoming documents and messages \u2014 enabling more efficient patient workflows and reducing the burden of manual processing.<\/p>
\n\u201cHealthcare organizations are under enormous pressure to improve operational efficiency while also delivering a better patient experience,\u201d said Julie Freguia, Chief Marketing Officer at Concord. \u201cWhat we\u2019re seeing now is a shift from viewing AI as experimental technology to recognizing it as a practical tool for solving real interoperability and workflow challenges. This report highlights how healthcare leaders are beginning to apply AI in meaningful ways that reduce friction, accelerate information flow, and free staff to focus more directly on patient care.\u201d<\/p>
\nThe report also includes a real-world case study featuring WakeMed, a nonprofit health system based in Raleigh, North Carolina. By deploying the Concord Connect\u2122 platform and Concord\u2019s Practical AI\u2122 approach, WakeMed is transforming patient information processing within its contact center operations. The organization anticipates significant reductions in processing time for millions of incoming faxes, allowing staff to redirect more attention toward higher-value patient support and care coordination activities.<\/p>
\nThe findings build upon industry discussions initiated earlier this year during Concord Technologies\u2019 interoperability panel at HIMSS 2026, moderated by the American Hospital Association, which examined the evolving role of artificial intelligence and large language models in healthcare interoperability.<\/p>
\nThe report, Applying AI to Achieve Interoperability and a Smarter Patient Workflow<\/i>, is now available for download at https:\/\/info.concord.net\/can-ai-crack-the-code<\/a>.<\/p> \nAbout Concord Technologies\n