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<\/a><\/a>\nThe integration embeds GoContact<\/a> as a dedicated panel inside Dynamics 365, rather than connecting the systems through third-party middleware. Agents select their queue or campaign and handle inbound or outbound calls without leaving the CRM. When a call ends, GoContact automatically writes the outcome, interaction details, and notes to the customer record. This reduces manual data entry and service-slowing screen-switching.<\/p> \n\u201cBy bringing GoContact inside Dynamics 365, we\u2019re removing the tab-switching and the manual pieces of the process that slow agents down and put customer data at risk,\u201d said Gurdip Jande, Chief Product Officer at Broadvoice. \u201cGetting this integration published on the Microsoft Marketplace was an important milestone for us. It\u2019s reflective of our commitment to meeting our joint customers on the systems they already rely on every day.\u201d<\/p> \nThe GoContact for Dynamics 365 Integration Includes:<\/b><\/p> \nBecause Broadvoice built and supports the integration, customers work directly with the team behind GoContact for support and updates.<\/p> \nAvailability<\/b><\/p> \nThe GoContact integration for Microsoft Dynamics 365<\/a> is available now in the Microsoft Marketplace<\/a>.<\/p> \nAbout Broadvoice<\/b><\/p> \nBroadvoice is a global provider of AI-powered customer experience and cloud communications solutions. Founded in 2006, it\u2019s spent two decades helping customers communicate more clearly. Through b-hive<\/a> and GoContact<\/a>, Broadvoice delivers unified communications, contact center, and AI-driven CX tools to organizations across North America, EMEA, and Latin America. Learn more at broadvoice.com<\/a>.<\/p> \nMicrosoft and Dynamics 365 are trademarks of the Microsoft group of companies.<\/p>\n